Frequently Asked Questions (FAQs)
1. What is the delivery time for my order?
We aim to deliver your order within 3-5 working days in major cities and 5-8 working days in remote areas. Please note that delivery times may vary due to unforeseen circumstances.
2. What payment methods do you accept?
We accept the following payment methods:
Cash on Delivery (COD)
Bank Transfer
Online Payments via Debit/Credit Cards (where applicable)
3. Can I cancel my order?
Yes, you can cancel your order before it is dispatched by contacting our customer support team. Once the order is shipped, cancellations will no longer be possible.
4. How do I track my order?
After your order is shipped, we will send you a tracking number via SMS or email. You can use this number to track your order on our courier partner's website.
5. What is your return and exchange policy?
We accept returns and exchanges for damaged, defective, incorrect, or missing products, as well as exchanges for a different variant, shade, or type. Please refer to our Return and Exchange Policy for detailed information.
6. Do you ship nationwide?
Yes, we ship all over Pakistan. Delivery charges may vary based on your location.
7. Can I return a product if I don’t like it?
Unfortunately, we do not accept returns for products based on personal preference or if the product has been opened or used. Please ensure you read product descriptions and reviews before purchasing.
8. How do I contact customer support?
You can reach us via:
Email: mbilalcosmetics@gmail.com
Phone: +92 3461009909
9. Are your products authentic?
Yes, all products sold at M Bilal Cosmetics are 99.9% authentic and sourced directly from reputable suppliers and brands.
10. Can I make changes to my order after placing it?
Yes, you can modify your order by contacting us before it is dispatched. Once the order is shipped, changes cannot be made.